Digital

  • Discovering processes and tools that can help research and user-centred design operations

    10th August 2020 by

    Blog by Daniel Migliorelli, User Research Lead, Digital Transformation Division. Historically, User Research has focused more on its work with primary sources (for example running interviews or usability tests) than with secondary ones (analysing data produced as a result of previous research). Although it’s common practice for Scottish Government and Digital, Data and Technology research...

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  • Understanding Digital Transformation

    6th August 2020 by

    Blog by Elaine Burgess, Service Owner, Digital Transformation Service. The world is changing at a rapid pace. People around the globe have become used to accessing the services they love at the touch of a button, from online banking to online shopping. This has raised citizen’s expectations about the services they receive from Government and...

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  • Learnings from our discovery project on the future of a Digital Publishing Service

    7th July 2020 by

    Following up on their last blog post, Chris Dixon, Delivery Manager, and Serena Nüsing, Service Designer, share what they’ve learned from completing a discovery project on the Digital Publishing Service. To investigate what a future Digital Publishing Service might look like, we started the discovery by asking ourselves: “How might Digital Publishing Service support policy...

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  • Online behaviour during lockdown

    29th June 2020 by

    Blog by Hazel Cargill, Digital Analyst, Digital Transformation Division. ‘Unprecedented’ may be the word of 2020. We keep hearing we are living in unprecedented times, with unprecedented demands on ourselves, as individuals, as family members, and as citizens in our communities. Demand on our Scottish Government websites could also be described as unprecedented, with more...

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  • User research in a changing world

    23rd June 2020 by

    Nicola Hancock, blogs about her experience of being a User Researcher in a changing world. What I do (or did?) My role as a User Researcher is to involve people who use a service to understand what they need from it. We do this in a number of ways, like interviews, surveys, workshops and user...

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  • SG Payments – Beta phase

    22nd June 2020 by

    Blog by Carron Macnab, Delivery Manager, Product And Commercial Division. Following a successful online bidder session on 31 March 2020, which saw a pre-recorded presentation delivered via YouTube (https://youtu.be/_kfhDy5IECE) and shared with a guest list of 130, a number of valuable inputs and questions about the technical and design-led approach of the Payments project were...

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  • 9 Common Myths about Service Design

    18th June 2020 by

    Blog by Digital Transformation Division, Service Design leads, Sam Ernstzen and Serena Nüsing. Service designers are part of the community of professions who work together to bring user centred design approaches to build accessible and inclusive services for citizens and colleagues. You may have heard different things about our role, so we wanted to take...

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  • CivTech® 5.0 is coming: how you can apply

    17th June 2020 by

    Blog by Joe Tree, Head of Product and Accelerator, CivTech®. If you’re an innovator, entrepreneur, team, start-up or established company, CivTech offers an unrivalled opportunity to develop a product the public sector really needs—and rapidly grow your business. With problems framed as open challenges, application is easy and procurement streamlined; it’s a swift, secure and...

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  • Tales from lockdown – Marion Ballantyne, Stakeholder and Communications Portfolio Manager talks about her experience

    10th June 2020 by

    Blog by Marion Ballantyne, Stakeholder and Communications Portfolio Manager, Connectivity Division. It took about half an hour for me to realise I’d underestimated the difference between working from home during lockdown and regular home working. Now that I was sharing my space, my desk in the spare room overnight became a communal hotdesk, with no booking...

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  • Launch of new cloud resources and guidance for the public sector

    9th June 2020 by

    Ross Lyon, Cloud Product Manager, blogs about a new range of cloud resources and guidance for the public sector The disruption resulting from the Covid 19 pandemic has changed the behaviour of government organisations, businesses and consumers. Many more people are using cloud-based applications and infrastructure that help them to work remotely. Indeed, all of...

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