Digital

  • User research in a changing world

    23rd June 2020 by

    Nicola Hancock, blogs about her experience of being a User Researcher in a changing world. What I do (or did?) My role as a User Researcher is to involve people who use a service to understand what they need from it. We do this in a number of ways, like interviews, surveys, workshops and user...

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  • SG Payments – Beta phase

    22nd June 2020 by

    Blog by Carron Macnab, Delivery Manager, Product And Commercial Division. Following a successful online bidder session on 31 March 2020, which saw a pre-recorded presentation delivered via YouTube (https://youtu.be/_kfhDy5IECE) and shared with a guest list of 130, a number of valuable inputs and questions about the technical and design-led approach of the Payments project were...

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  • 9 Common Myths about Service Design

    18th June 2020 by

    Blog by Digital Transformation Division, Service Design leads, Sam Ernstzen and Serena Nüsing. Service designers are part of the community of professions who work together to bring user centred design approaches to build accessible and inclusive services for citizens and colleagues. You may have heard different things about our role, so we wanted to take...

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  • CivTech® 5.0 is coming: how you can apply

    17th June 2020 by

    Blog by Joe Tree, Head of Product and Accelerator, CivTech®. If you’re an innovator, entrepreneur, team, start-up or established company, CivTech offers an unrivalled opportunity to develop a product the public sector really needs—and rapidly grow your business. With problems framed as open challenges, application is easy and procurement streamlined; it’s a swift, secure and...

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  • Tales from lockdown – Marion Ballantyne, Stakeholder and Communications Portfolio Manager talks about her experience

    10th June 2020 by

    Blog by Marion Ballantyne, Stakeholder and Communications Portfolio Manager, Connectivity Division. It took about half an hour for me to realise I’d underestimated the difference between working from home during lockdown and regular home working. Now that I was sharing my space, my desk in the spare room overnight became a communal hotdesk, with no booking...

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  • Launch of new cloud resources and guidance for the public sector

    9th June 2020 by

    Ross Lyon, Cloud Product Manager, blogs about a new range of cloud resources and guidance for the public sector The disruption resulting from the Covid 19 pandemic has changed the behaviour of government organisations, businesses and consumers. Many more people are using cloud-based applications and infrastructure that help them to work remotely. Indeed, all of...

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  • Lockdown diary 2020 : tools and tips from a Digital Mum

    14th May 2020 by

    Blog post by Anusree Raju, Senior Interaction Designer in the Digital Directorate – and Digital Mum! At the start of lockdown, Jono Ellis gave us some tools and tips for surviving lockdown life as a Digital Dad. In the eighth week of lockdown, when many of us may be in need of a few more...

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  • Digital Identity Scotland – Prototype draws to a close

    13th May 2020 by

    Mike Crockart, Delivery Lead for the Digital Identity Scotland Programme, provides an update as the work on a prototype draws to a close…  “The pandemic and our country’s response has rightly dominated all of our lives in recent weeks. For many of us it has meant a change to where we are working; how we...

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  • What does a Government digital publishing service look like in 2020?

    12th May 2020 by

    Chris Dixon – Digital Transformation Division, Delivery Manager blogs about what a Government-based Digital Publishing Service could look like and what this may mean for organisations across the Public Sector. Coming out of the 2010s Digital Publishing has focused on creating and building two of our government flagship sites mygov.scot and gov.scot. In a lot...

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  • Discovery in extraordinary times

    17th April 2020 by

    The Scottish Digital Academy recently hosted an online event to understand what people working in Scottish public services are experiencing in these extraordinary times, with the sudden need for lots of us to work from home. This event was part of our Agile Discovery helping us to understand the needs of our users. This will...

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