Digital

  • Priorities for 2021 to help the Digital Directorate make government services better

    24th March 2021 by

    Blog by Serena Nusing and Sam Ernstzen, User Centred Design team, Digital Transformation Division. The job of a service designer in Digital is to advocate for the Scottish Approach to Service Design and to support the development of user-centred, accessible and effective services. In this blog Serena Nusing, senior service designer, and Sam Ernstzen, service…

    Read more

  • Introducing the Digital Ethics People’s Panel

    22nd March 2021 by

    Anna Grant, Senior Policy and Development Officer in the Digital Futures Team at Carnegie UK Trust tells us about the work she is doing with Scottish Government’s Digital Directorate, Involve and 30 Scottish citizens to explore how Scotland can develop as an ethical digital nation and what this means to the people of Scotland. In 2019,…

    Read more

  • Digital Identity Programme – Opportunity to Join our Online Stakeholder Event

    19th March 2021 by

    Susie Braham, Head of Data and Digital Identity Policy Unit within Digital Directorate tells us about plans to host an online digital identity stakeholder event. Last week, we launched our new Digital Strategy: ‘A Changing Nation: How Scotland Will Thrive in a Digital World’. It contains a commitment to introduce a digital identity service for Scotland,…

    Read more

  • New Digital Strategy for Scotland – Digital Government and Services

    18th March 2021 by

    Last week we launched A Changing Nation: How Scotland will Thrive in a Digital World, a new Digital Strategy for Scotland. This is the third in a series of blogs looking at the three key themes in the strategy – People and Place, A Strong Digital Economy and Digital Government and Services, which will all…

    Read more

  • Digital Strategy for Scotland – A Strong Digital Economy

    17th March 2021 by

    Last week we launched A Changing Nation: How Scotland will Thrive in a Digital World, a new Digital Strategy for Scotland. The strategy contains three key themes where digital will play a role in our recovery from coronavirus: People and Place, A Strong Digital Economy and Digital Government and Services, and we’re publishing a series…

    Read more

  • Digital Strategy for Scotland – People and place

    15th March 2021 by

    Last week we launched A Changing Nation: How Scotland will Thrive in a Digital World, a new Digital Strategy for Scotland. The new strategy sets out the role digital will play in our recovery from coronavirus, and how we can work together to enable Scotland to fulfil its potential, facing the challenges and opportunities digital…

    Read more

  • What happened during Services Week 2021

    12th March 2021 by

    Serena Nüsing, service designer in Digital Directorate, shares what happened during Services Week 2021 at Scottish Government and what people thought about it. Last week was Services Week and Scottish Government got involved. Services Week is an annual self-organised week of events to discuss good, accessible, equitable, and sustainable public services. From Monday to Friday…

    Read more

  • Launch of new Digital Strategy for Scotland

    11th March 2021 by

    We’ve launched the new Digital Strategy for Scotland. The new Digital Strategy for Scotland, “A Changing Nation: How Scotland Will Thrive In A Digital World” sets out the role digital will play in our recovery from coronavirus, and how we can work together to enable Scotland to fulfil its potential, facing the challenges and opportunities…

    Read more

  • Designing for everyone: user research in the Cloud First Programme

    8th March 2021 by

    Blog by Marta Kuczkowska, User Researcher, Cloud First Programme. This programme aims to help organisations in the public sector to use and benefit from cloud technology in their services. Designing for two audiences In user research we work with people to understand their different goals, needs or reasons for using public services. Each user also…

    Read more

  • Get involved with Services Week 2021

    19th February 2021 by

    Sam Ernstzen and Serena Nusing, service designers in the Digital Directorate, are bringing Services Week to Scottish Government. Services Week is happening from 1st to 5th March and is open for everyone to participate and attend for free. Services Week is a series of cross-government events initiated by Government Digital Services (GDS) that look at…

    Read more