Digital
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Empathy in user focused design
5th April 2018 by dawnkofie
Last month, a member of my family was rushed to hospital and needed heart surgery. (Thankfully, they’re doing well now.) I had to make sure that, once they were home, they had the care and support they needed. So I found myself on the receiving end of the kind of content I produce. In the…
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The Service Design Champions Programme: what we thought
3rd July 2017 by dawnkofie
The Service Design Champions event was a 4-day introduction to service and user-focused thinking, run by the User Research and Service Design team. Mark Black-Daniels and Dawn Kofie, content designers from mygov.scot, reflect on their experiences of the programme. Why we wanted to do the training MBD: In the work I’ve been doing for the…
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Designing form elements to help users
24th April 2017 by Jono Ellis
To help service designers across the Scottish public sector create consistent and usable services we have developed a guide for forms.