Digital

  • Empathy in user focused design

    5th April 2018 by

    Last month, a member of my family was rushed to hospital and needed heart surgery. (Thankfully, they’re doing well now.) I had to make sure that, once they were home, they had the care and support they needed. So I found myself on the receiving end of the kind of content I produce. In the…

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  • The Service Design Champions Programme: what we thought

    3rd July 2017 by

    The Service Design Champions event was a 4-day introduction to service and user-focused thinking, run by the User Research and Service Design team. Mark Black-Daniels and Dawn Kofie, content designers from mygov.scot, reflect on their experiences of the programme. Why we wanted to do the training MBD: In the work I’ve been doing for the…

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  • Designing form elements to help users

    24th April 2017 by

    To help service designers across the Scottish public sector create consistent and usable services we have developed a guide for forms.

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