Digital

  • Priorities for 2021 to help the Digital Directorate make government services better

    24th March 2021 by

    Blog by Serena Nusing and Sam Ernstzen, User Centred Design team, Digital Transformation Division. The job of a service designer in Digital is to advocate for the Scottish Approach to Service Design and to support the development of user-centred, accessible and effective services. In this blog Serena Nusing, senior service designer, and Sam Ernstzen, service...

    Read more

  • SG payments project – Keep on collaborating

    30th September 2020 by

    Blog by Fiona Maclellan, Senior Service Designer, Product and Commercial Division. The SG payments project has taken a user-centred approach since it began in 2018. This has involved working closely with users through the Discovery phase, our Alpha build and as we prepare for our next phase. We recently posted about the project’s progress, and...

    Read more

  • SG Payments Alpha & beyond

    12th August 2020 by

    Blog by Fiona Maclellan, Senior Service Designer, Product and Commercial Division. In 2019 we announced our payments project and introduced the team working on it. Since then we’ve not given you an update on this blog, but that doesn’t mean things have stood still. We’ve been busy building a prototype digital service, as an Alpha...

    Read more

  • SG Payments – Beta phase

    22nd June 2020 by

    Blog by Carron Macnab, Delivery Manager, Product And Commercial Division. Following a successful online bidder session on 31 March 2020, which saw a pre-recorded presentation delivered via YouTube (https://youtu.be/_kfhDy5IECE) and shared with a guest list of 130, a number of valuable inputs and questions about the technical and design-led approach of the Payments project were...

    Read more

  • 9 Common Myths about Service Design

    18th June 2020 by

    Blog by Digital Transformation Division, Service Design leads, Sam Ernstzen and Serena Nüsing. Service designers are part of the community of professions who work together to bring user centred design approaches to build accessible and inclusive services for citizens and colleagues. You may have heard different things about our role, so we wanted to take...

    Read more

  • Payments Project – Alpha Partner wanted!

    12th July 2019 by

    The bidder day on 19 June at the Civtech offices in Edinburgh was a great success. 32 people from 22 companies joined us to hear about our future plans, service standards and ways of working. There was a lively questions and feedback session which was incredibly useful for the programme team. We will be issuing...

    Read more

  • Scottish Approach to Service Design: Creating Conditions for Change

    3rd July 2019 by

    This blog is by Dr Dhruv Sharma, User Reaserch Lead at the Scottish Government. Amongst all the exciting stuff I do within Scottish Government’s Office of the Chief Designer, one crucial part of my job is replying to the question, “so, what does Scottish Approach to Service Design actually mean?”   Thankfully we now have...

    Read more

  • Digital Identity Scotland – User research on the road, part 2

    12th April 2019 by

    Welcome to this latest update from the Digital Identity Scotland team, fresh from a field trip to bonnie Inverness. As you may have read in some of our previous posts, we have a very active strand of user research ongoing, to ensure our programme receives broad input from groups who would be likely to use...

    Read more

  • Payments Project – Introducing the Payments Project

    12th March 2019 by

    by Hugh Wallace In September 2018, the Scottish Government set up a small team to take a closer look at how we make and receive payments. This includes people from across the organisation to ensure we have the right skills and knowledge in the team. This is part of a much wider programme of public...

    Read more

  • Digital Identity Scotland – Workshop insight

    28th February 2019 by

    Graduate Fast Streamer Madeleine Fleming has been working with the Digital Identity Scotland team to support the design of the team’s programme for the last six months. As she prepares to leave the team at the end of her placement, Madeleine reflects on one of her final tasks – to deliver a service providers workshop....

    Read more