Digital

  • Payments Project – Alpha Partner wanted!

    12th July 2019 by

    The bidder day on 19 June at the Civtech offices in Edinburgh was a great success. 32 people from 22 companies joined us to hear about our future plans, service standards and ways of working. There was a lively questions and feedback session which was incredibly useful for the programme team. We will be issuing...

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  • Scottish Approach to Service Design: Creating Conditions for Change

    3rd July 2019 by

    This blog is by Dr Dhruv Sharma, User Reaserch Lead at the Scottish Government. Amongst all the exciting stuff I do within Scottish Government’s Office of the Chief Designer, one crucial part of my job is replying to the question, “so, what does Scottish Approach to Service Design actually mean?”   Thankfully we now have...

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  • Digital Identity Scotland – User research on the road, part 2

    12th April 2019 by

    Welcome to this latest update from the Digital Identity Scotland team, fresh from a field trip to bonnie Inverness. As you may have read in some of our previous posts, we have a very active strand of user research ongoing, to ensure our programme receives broad input from groups who would be likely to use...

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  • Payments Project – Introducing the Payments Project

    12th March 2019 by

    by Hugh Wallace In September 2018, the Scottish Government set up a small team to take a closer look at how we make and receive payments. This includes people from across the organisation to ensure we have the right skills and knowledge in the team. This is part of a much wider programme of public...

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  • Digital Identity Scotland – Workshop insight

    28th February 2019 by

    Graduate Fast Streamer Madeleine Fleming has been working with the Digital Identity Scotland team to support the design of the team’s programme for the last six months. As she prepares to leave the team at the end of her placement, Madeleine reflects on one of her final tasks – to deliver a service providers workshop....

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  • Inviting BSL users to take part in research and events

    28th February 2019 by

    Dr Philip J Kirk, Senior User Researcher, writes about how the Digital Directorate is helping to make events more accessible for the British Sign Language (BSL) community. As an organisation providing services for citizens, we’re responsible for making sure our research and events are inclusive and accessible. We must include people who feel excluded. Discussions...

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  • Scottish Government to host International Design in Government Conference

    27th February 2019 by

    Announcement from Sarah Davidson, Director General for Organisational Development and Operations.   I am delighted to announce that Scottish Government will host the International Design in Government conference in Edinburgh on 25 – 26 June.   The International Design in Government conference brings together an established community of designers working in government across the world....

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  • Making events more accessible: return of the inclusion form

    21st February 2019 by

    Dr Philip J Kirk, Senior User Researcher in the Digital Directorate shares an update on the work the Office of the Chief Designer is doing to help make events more accessible. As an organisation providing services for citizens, we’re responsible for making sure research and design activities are inclusive and accessible. This includes making sure...

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  • Helping people take part in research and events

    14th February 2019 by

    Making events more accessible   This blog is by Dr Philip J Kirk, Senior User Researcher in the Digital Directorate.  As an organisation providing services for citizens, we’re responsible for making sure research and design activities are inclusive and accessible. We must avoid unintentionally excluding anyone, for example because venues cannot accommodate an assistance dog....

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  • Online Identity Assurance – Introducing Digital Identity Scotland

    21st January 2019 by

    Welcome to our first update of 2019. Following on from our last blog, the team has had a busy beginning to the year, with various activities taking place in the early stages of the Alpha phase of our work and preparations taking place for the next meeting of the Expert Group. Our Expert Group plays...

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