Digital

  • Digital Identity Scotland – OIX White Paper

    3rd July 2019 by

    The recent conclusion of our Alpha phase is the culmination of several months’ work to understand and test some specific ideas related to digital identity in more detail. We are grateful to all stakeholders who have assisted us in this important phase of the digital identity programme. So what have we learned and what are...

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  • Scottish Approach to Service Design: Creating Conditions for Change

    3rd July 2019 by

    This blog is by Dr Dhruv Sharma, User Reaserch Lead at the Scottish Government. Amongst all the exciting stuff I do within Scottish Government’s Office of the Chief Designer, one crucial part of my job is replying to the question, “so, what does Scottish Approach to Service Design actually mean?”   Thankfully we now have...

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  • Champions in action: my reflections by Dean Rhodes

    18th June 2019 by

      It’s hard to believe it’s June, but here we are. We’re officially at the halfway point of 2019 and in this month’s blog, our Agile coach Dean Rhodes takes the centre stage. In this blog Dean highlights his experience attending the Scottish Digital Champions programme, the lessons learned and the interesting ways they are...

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  • Making our data machine readable

    7th June 2019 by

    The Data Standards team are based in Atlantic Quay in Glasgow and are working to improve the interoperability of public sector data by helping computers understand what our data means. So much data and information is available to us everyday but it’s not always in a format that we, the public, or computers (that act...

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  • Digital Identity Scotland – User research on the road, part 2

    12th April 2019 by

    Welcome to this latest update from the Digital Identity Scotland team, fresh from a field trip to bonnie Inverness. As you may have read in some of our previous posts, we have a very active strand of user research ongoing, to ensure our programme receives broad input from groups who would be likely to use...

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  • Digital Identity Scotland – User research on the road

    21st March 2019 by

    Welcome to this latest update from the Digital Identity Scotland team. From a user research and business analysis perspective, a lot of our recent work has focussed on understanding the various interests of service provider organisations in digital identity. This is a key area for our programme, for it is vital the process of proving...

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  • Digital Identity Scotland – Workshop insight

    28th February 2019 by

    Graduate Fast Streamer Madeleine Fleming has been working with the Digital Identity Scotland team to support the design of the team’s programme for the last six months. As she prepares to leave the team at the end of her placement, Madeleine reflects on one of her final tasks – to deliver a service providers workshop....

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  • Inviting BSL users to take part in research and events

    28th February 2019 by

    Dr Philip J Kirk, Senior User Researcher, writes about how the Digital Directorate is helping to make events more accessible for the British Sign Language (BSL) community. As an organisation providing services for citizens, we’re responsible for making sure our research and events are inclusive and accessible. We must include people who feel excluded. Discussions...

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  • Digital Identity Scotland – Understanding the services’ perspective

    22nd February 2019 by

    Welcome to this latest update from the Digital Identity Scotland team. Since our last update, we have continued our work in developing a common approach for digital identity that provides safe, easy and better access to public services for Scotland’s citizens. While understanding and meeting the needs of people has been a substantial part of...

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  • Helping people take part in research and events

    14th February 2019 by

    Making events more accessible   This blog is by Dr Philip J Kirk, Senior User Researcher in the Digital Directorate.  As an organisation providing services for citizens, we’re responsible for making sure research and design activities are inclusive and accessible. We must avoid unintentionally excluding anyone, for example because venues cannot accommodate an assistance dog....

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