Digital

  • Scottish Approach to Service Design: Creating Conditions for Change

    3rd July 2019 by

    This blog is by Dr Dhruv Sharma, User Reaserch Lead at the Scottish Government. Amongst all the exciting stuff I do within Scottish Government’s Office of the Chief Designer, one crucial part of my job is replying to the question, “so, what does Scottish Approach to Service Design actually mean?”   Thankfully we now have...

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  • Champions in action: my reflections by Dean Rhodes

    18th June 2019 by

      It’s hard to believe it’s June, but here we are. We’re officially at the halfway point of 2019 and in this month’s blog, our Agile coach Dean Rhodes takes the centre stage. In this blog Dean highlights his experience attending the Scottish Digital Champions programme, the lessons learned and the interesting ways they are...

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  • Making our data machine readable

    7th June 2019 by

    The Data Standards team are based in Atlantic Quay in Glasgow and are working to improve the interoperability of public sector data by helping computers understand what our data means. So much data and information is available to us everyday but it’s not always in a format that we, the public, or computers (that act...

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  • Inviting BSL users to take part in research and events

    28th February 2019 by

    Dr Philip J Kirk, Senior User Researcher, writes about how the Digital Directorate is helping to make events more accessible for the British Sign Language (BSL) community. As an organisation providing services for citizens, we’re responsible for making sure our research and events are inclusive and accessible. We must include people who feel excluded. Discussions...

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  • Helping people take part in research and events

    14th February 2019 by

    Making events more accessible   This blog is by Dr Philip J Kirk, Senior User Researcher in the Digital Directorate.  As an organisation providing services for citizens, we’re responsible for making sure research and design activities are inclusive and accessible. We must avoid unintentionally excluding anyone, for example because venues cannot accommodate an assistance dog....

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  • Online Identity Assurance – Join us in our proof of concept phase

    29th August 2018 by

    Organisations involved in digital identity are now being invited to get involved with the forthcoming Alpha phase of the Online Identity Assurance project. As we highlighted in our last blog, we have joined the non-profit collaborative Open Identity Exchange (OIX) in order to gain greater exposure to people and organisations with interest in issues around...

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  • Increasing diversity in the digital profession

    12th July 2018 by

    A post by Colin Cook, Director Digital, Scottish Government. Over the past year, the division heads and I have been looking at ways that we can improve diversity within the digital directorate. Alan Rodden has been appointed to lead delivery and last month we published the Digital Directorate’s commitment to improving workforce diversity. This explains why...

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  • Using service design to improve business support in Scotland

    8th June 2018 by

    As part of phase 2 of the Enterprise and Skills review, Scottish Government’s Digital Transformation Service (DTS) were asked to undertake a short, pre-discovery to look at how the current business support services in Scotland were either meeting, or not meeting, user needs. The business support services we were asked to look at, were those...

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  • Online Identity Assurance – approaching the next phase

    18th May 2018 by

    As the Online Identity Assurance project gets set to enter its next phase, recent activity has been focussed on capturing what we have learned since the project kicked off last year. Past months have seen the Scottish Government project team work closely with members of the public, a range of partner organisations and technical specialists...

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  • New funding announced to increase digital skills

    5th April 2018 by

    A new round of funding for the Digital Participation Charter Fund was announced last week by, Fiona Hyslop, Cabinet Secretary for Culture, Tourism and External Affairs, while at a visit to the Welcoming, an organisation that has benefitted from the Charter Fund. We asked Elaine Mowat, co-director at the Welcoming, to tell us about how...

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