Digital

  • Digital Strategy Consultation – No one left behind

    19th October 2020 by

    In a recent blog, we introduced the consultation for the new Digital Strategy for Scotland and highlighted why it is so important for people across the country to have their voices heard. This is the first blog in a short series taking a look at the key themes raised within the strategy and hear why…

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  • SG payments team – Opportunities and update

    12th October 2020 by

    Carron MacNab, Delivery Manager, Product and Commercial Division, shares some news about opportunities to join the Payments team. We’ve also got an update on how we’re finding ways to carry on engaging users and stakeholders during COVID-19 restrictions. ‘Payments’ is one of the core shared technology platforms outlined in Scotland’s Digital Strategy. It is also…

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  • The Civtech Alliance

    1st September 2020 by

    Blog by Alexander Holt, Head of Strategic Partnerships, CivTech Alliance. The CivTech Alliance is a newly-formed worldwide network of public, private and third sector organisations working across Civic and Gov tech sectors, supporting and developing products and services which make citizens’ lives better. This network acts as a peer-to-peer support network, hosting weekly video conference…

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  • Connecting Scotland – Phase 2 update

    31st August 2020 by

    Blog by Katie Lyne, Communications and Events manager, Office of the Chief Designer, Digital Directorate. More and more our lives are being lived online. Be it a video call with our families, work colleagues, ordering prescriptions or doing the weekly shop. And, increasingly, public and private services, are moving online, particularly during Covid-19. For the…

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  • Discovering processes and tools that can help research and user-centred design operations

    10th August 2020 by

    Blog by Daniel Migliorelli, User Research Lead, Digital Transformation Division. Historically, User Research has focused more on its work with primary sources (for example running interviews or usability tests) than with secondary ones (analysing data produced as a result of previous research). Although it’s common practice for Scottish Government and Digital, Data and Technology research…

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  • Understanding Digital Transformation

    6th August 2020 by

    Blog by Elaine Burgess, Service Owner, Digital Transformation Service. The world is changing at a rapid pace. People around the globe have become used to accessing the services they love at the touch of a button, from online banking to online shopping. This has raised citizen’s expectations about the services they receive from Government and…

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  • User research in a changing world

    23rd June 2020 by

    Nicola Hancock, blogs about her experience of being a User Researcher in a changing world. What I do (or did?) My role as a User Researcher is to involve people who use a service to understand what they need from it. We do this in a number of ways, like interviews, surveys, workshops and user…

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  • 9 Common Myths about Service Design

    18th June 2020 by

    Blog by Digital Transformation Division, Service Design leads, Sam Ernstzen and Serena Nüsing. Service designers are part of the community of professions who work together to bring user centred design approaches to build accessible and inclusive services for citizens and colleagues. You may have heard different things about our role, so we wanted to take…

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  • What does a Government digital publishing service look like in 2020?

    12th May 2020 by

    Chris Dixon – Digital Transformation Division, Delivery Manager blogs about what a Government-based Digital Publishing Service could look like and what this may mean for organisations across the Public Sector. Coming out of the 2010s Digital Publishing has focused on creating and building two of our government flagship sites mygov.scot and gov.scot. In a lot…

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  • What the UK Government Interchange is and 3 reasons why you should take part

    15th May 2018 by

    If you’re like most people I’ve spoken to about the UK Government Interchange, your first question probably is, what is it? It’s part of the UK Government’s Devolution and You Campaign, a Civil Service learning campaign that’s been running since 2015, and I took part in it earlier this year. It aims to help the UK…

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