New Digital Strategy for Scotland – Digital Government and Services

March 18, 2021 by No Comments | Category Digital Scotland, Digital Strategy

Last week we launched A Changing Nation: How Scotland will Thrive in a Digital World, a new Digital Strategy for Scotland.

This is the third in a series of blogs looking at the three key themes in the strategy – People and Place, A Strong Digital Economy and Digital Government and Services, which will all play a key role in our recovery from coronavirus, and in helping Scotland to thrive in a digital world.

We started by looking at People and Place and how vital inclusion – whether physical connectivity or social inclusion – ethics and skills would be for Scotland to thrive in the digital world.

We then looked at A Strong Digital Economy and how we will both support business to become digital business, and provide targeted support for our tech sector.

Today, we’re looking at the third section of the strategy Digital Government and Services – how we will work, in local and central government, to ensure that services are designed around the person using them, and the changes we need to make to the way we work to do that.

As we become a truly digital nation, the nature of government, at a national and local level, will change. The people we serve expect services that are responsive and tailored to their needs and they expect to hold us to account for the quality and efficiency of these services. This requires us to both re-think how we design and deliver services and change the operating model of the organisations that provide them.

To achieve this;

  • We will design services around the needs of our users and enable users to play a full and active part in the design process. And we’ll make sure digital public services are designed with security built in from the outset.
  • We’ll adopt a common approach to online identity where individuals can control their own personal data.
  • We’ll place national and local government at the heart of an ecosystem of organisations, across the public, private and third sector, working together in new and different ways to meet public needs.
  • We’ll commit to using common digital and data standards that enable us to work across boundaries and deliver personalised and preventive services.
  • We will use common operating platforms for the processes that are common across Government and enable our resources to be focussed on front line service delivery.
  • We’ll use data systematically to improve decision making, saving time, money and lives.
  • And we’ll stimulate innovation through innovative procurement and the availability of non-personalised research data.

For more information about the refreshed Digital Strategy, please contact our Digital Directorate Communications team:

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