Digital

  • Scottish Approach to Service Design: Creating Conditions for Change

    3rd July 2019 by

    This blog is by Dr Dhruv Sharma, User Reaserch Lead at the Scottish Government. Amongst all the exciting stuff I do within Scottish Government’s Office of the Chief Designer, one crucial part of my job is replying to the question, “so, what does Scottish Approach to Service Design actually mean?”   Thankfully we now have...

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  • Digital Identity Scotland – Learning from our stakeholders

    31st May 2019 by

    For more than a year now, our National Stakeholder Group has proved an important sounding board for the Digital Identity Scotland programme team’s work. Much has happened since our first meeting in February 2018. From gaining some wider perspective on ideas we have been exploring, to individuals and organisations working closely with us to explore...

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  • Digital Identity Scotland – Workshop insight

    28th February 2019 by

    Graduate Fast Streamer Madeleine Fleming has been working with the Digital Identity Scotland team to support the design of the team’s programme for the last six months. As she prepares to leave the team at the end of her placement, Madeleine reflects on one of her final tasks – to deliver a service providers workshop....

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  • Inviting BSL users to take part in research and events

    28th February 2019 by

    Dr Philip J Kirk, Senior User Researcher, writes about how the Digital Directorate is helping to make events more accessible for the British Sign Language (BSL) community. As an organisation providing services for citizens, we’re responsible for making sure our research and events are inclusive and accessible. We must include people who feel excluded. Discussions...

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  • Making events more accessible: return of the inclusion form

    21st February 2019 by

    Dr Philip J Kirk, Senior User Researcher in the Digital Directorate shares an update on the work the Office of the Chief Designer is doing to help make events more accessible. As an organisation providing services for citizens, we’re responsible for making sure research and design activities are inclusive and accessible. This includes making sure...

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  • Helping people take part in research and events

    14th February 2019 by

    Making events more accessible   This blog is by Dr Philip J Kirk, Senior User Researcher in the Digital Directorate.  As an organisation providing services for citizens, we’re responsible for making sure research and design activities are inclusive and accessible. We must avoid unintentionally excluding anyone, for example because venues cannot accommodate an assistance dog....

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  • Online Identity Assurance – See you in 2019

    20th December 2018 by

    Just over a year ago, our first blog post heralded the announcement of our ‘Online Identity Assurance’ programme. Since then, the project team has had a productive and enjoyable 12 months. We have commissioned and undertaken extensive research about the experiences of people who use services online and in person, and also done the same...

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  • Redesigning Design

    17th December 2018 by

    This is a blog by Dhruv Sharma and Anna Henderson in the Office of the Chief Designer about making sure everyone can participate in design activities. The way we deliver government is changing. Governments redesigning services around the needs of users is just one very practical example of this. It seems ironic that, while design...

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  • Online Identity Assurance – Voices: Ruchir Shah

    7th December 2018 by

    As you will have seen from our last blog post, the Scottish Government’s Online Identity Assurance programme is moving into a new phase. Our work has been greatly enhanced by the input of our key stakeholders. Ruchir Shah, Head of Policy at the Scottish Council for Voluntary Organisations and a leader in the Open Government...

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  • Online Identity Assurance – Thank you stakeholders

    1st November 2018 by

    The Online Identity Assurance team held its third and final Stakeholder Group meeting of 2018 this week, bringing together a wide range of people with interest in our work. The meeting, chaired by Scottish Government’s Chief Data Officer Roger Halliday at Dovecot Studios in Edinburgh, brought together 15 individuals from our Stakeholder Group, 11 who...

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