• Additional funding to support essential digital skills

    2nd March 2021 by

    Blog by Katie Lyne, Communication manager, Digital Participation Team. The Scottish Government, SCVO, BT, Cellnex and Edinburgh and Lothian Health Foundation have been working in partnership to secure over £700,000 for 3 funds to support people in Scotland gain essential digital skills and internet access. The 3 funds are: The Digital Participation Charter Fund Connecting...

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  • Join the conversation on digital ethics

    8th December 2020 by

    The Digital Directorate’s, Digital Participation team are seeking engagement from the public, organisations and businesses on an open digital dialogue to gather opinions on the collection and use of information online. This work is being done as part of discussions on what it means to be an Ethical Digital Nation. We want to ensure that...

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  • Connecting Scotland – Phase 2 update

    31st August 2020 by

    Blog by Katie Lyne, Communications and Events manager, Office of the Chief Designer, Digital Directorate. More and more our lives are being lived online. Be it a video call with our families, work colleagues, ordering prescriptions or doing the weekly shop. And, increasingly, public and private services, are moving online, particularly during Covid-19. For the...

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  • User research in a changing world

    23rd June 2020 by

    Nicola Hancock, blogs about her experience of being a User Researcher in a changing world. What I do (or did?) My role as a User Researcher is to involve people who use a service to understand what they need from it. We do this in a number of ways, like interviews, surveys, workshops and user...

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  • Tools and tips from a digital dad

    30th March 2020 by

    Blog post by Jono Ellis, Lead Performance Analyst for the Digital Directorate…and a dad. I agreed to write a little blog post sharing some of the tools and ideas I am using whilst working from home before I was working from home AND also working as a part-time teacher for my daughter. Since everyone seems...

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  • Scottish Approach to Service Design: Creating Conditions for Change

    3rd July 2019 by

    This blog is by Dr Dhruv Sharma, User Reaserch Lead at the Scottish Government. Amongst all the exciting stuff I do within Scottish Government’s Office of the Chief Designer, one crucial part of my job is replying to the question, “so, what does Scottish Approach to Service Design actually mean?”   Thankfully we now have...

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  • Digital Identity Scotland – Learning from our stakeholders

    31st May 2019 by

    For more than a year now, our National Stakeholder Group has proved an important sounding board for the Digital Identity Scotland programme team’s work. Much has happened since our first meeting in February 2018. From gaining some wider perspective on ideas we have been exploring, to individuals and organisations working closely with us to explore...

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  • Digital Identity Scotland – Workshop insight

    28th February 2019 by

    Graduate Fast Streamer Madeleine Fleming has been working with the Digital Identity Scotland team to support the design of the team’s programme for the last six months. As she prepares to leave the team at the end of her placement, Madeleine reflects on one of her final tasks – to deliver a service providers workshop....

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  • Inviting BSL users to take part in research and events

    28th February 2019 by

    Dr Philip J Kirk, Senior User Researcher, writes about how the Digital Directorate is helping to make events more accessible for the British Sign Language (BSL) community. As an organisation providing services for citizens, we’re responsible for making sure our research and events are inclusive and accessible. We must include people who feel excluded. Discussions...

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  • Making events more accessible: return of the inclusion form

    21st February 2019 by

    Dr Philip J Kirk, Senior User Researcher in the Digital Directorate shares an update on the work the Office of the Chief Designer is doing to help make events more accessible. As an organisation providing services for citizens, we’re responsible for making sure research and design activities are inclusive and accessible. This includes making sure...

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