Digital Identity Scotland – Learning from our stakeholders

May 31, 2019 by No Comments | Category Digital Identity, Digital Participation, Digital Scotland

For more than a year now, our National Stakeholder Group has proved an important sounding board for the Digital Identity Scotland programme team’s work.

Much has happened since our first meeting in February 2018. From gaining some wider perspective on ideas we have been exploring, to individuals and organisations working closely with us to explore specific, emerging issues and to people making time for us to visit them on site to help us understand how issues of identity assurance affect them, stakeholders are a vital component of our programme.

Last week’s meeting at Edinburgh’s Methodist Church marked the fourth meeting of our Stakeholder Group.

We were excited to welcome more than 25 people representing organisations including Young Scot, Crown Office, Independent Living Fund, other government departments and a host of local authorities. It was great to see some new faces in the meeting, reflecting the continually evolving nature of the key issues associated with the programme.

Lesley Allen, Acting Strategic Lead, and Mike Crockart, Delivery Lead, welcomed visitors with a summary of our programme so far, highlighting recent work to prepare for a forthcoming pre-procurement review of the programme.

Mike also offered an in-depth look at the two streams of work ongoing during the Alpha phase.

The first stream is delivering a working Proof of Concept to test technical interoperability of services and to support user research.

The second stream is an analytical workstream assessing the steps required – by the Scottish Government or service providers – to deliver an interoperable and standardised digital identity service for Scotland.

You can access the slides from Lesley and Mike’s presentations here:

Digital Identity Scotland – National Stakeholder Group slides – 31 May 2019

You can also access a separate paper, which Mike referred to during an explanation of the team’s research into attribute standards, here:

Digital Identity Scotland – Attribute Standards – 31 May 2019

As some of our recent posts have highlighted, user research has been a key feature of our recent work, to understand both the interests of service provider organisations in digital identity and also the attitudes and experiences of members of the public who use these services.

Our Service Designer Stephen Adam has been closely involved in much of this work. He offered a summary of what we have learned so far from our research, before leading a workshop based on the journey people who are seeking to access a service offline – either by phone or face-to-face in an office – currently undertake. The workshop also considered how any new approach to identity assurance could support this journey.

Following these presentations, the afternoon session turned the tables, with participants offering their feedback to the programme team on what they’d heard and what they would like to see the programme deliver.

Once again, the team was delighted with the high quality input from our participants. All of the comments gathered during the user research and the workshop discussions sessions are now being reviewed by the programme team, to be fed into future work-planning discussions.

The focus of the team is now squarely on the forthcoming pre-procurement check, which would then pave the way for the next phase of our programme.

Keep following the blog and @DigitalIDScots for updates, and please feel free to leave us a comment below. We also hope to have some film from the meeting available soon to watch on YouTube.

If you would like to be involved with future meetings of the National Stakeholder Group, contact the team at

Past blog posts:
Online Identity Assurance (including our Programme Plan)
What have we been doing? Come see for yourself
Come to our Show and Tell
Welcoming expert and stakeholder input
Focus on technical
Approaching the next phase
Listening to your views
An open approach
Pre Alpha
Working with OIX
Join us in our proof of concept stage
Opportunity to attend next National Stakeholder meeting
Thank you stakeholders
Collaborating through OIX
Voices: Ruchir Shah
See you in 2019
Introducing Digital Identity Scotland
Understanding the services’ perspective
Workshop insight
User research on the road
User research on the road, part two

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