Finding out what people need to learn about cloud
9th November 2021 by Stewart Hamilton
Blog by Serena Nusing, senior service designer, and Mark Daniels, senior user researcher, Digital Transformation Division. The Cloud First programme within the Digital Directorate aims to support the Scottish Government and Scottish public sector in their journey to cloud ensuring they’re able to realise the benefits of cloud. In this blog, Serena Nusing, senior service designer,...
The Digital Support Hub: helping you create better digital services
24th September 2021 by deborahamzil
The Digital Support Hub team based in the Scottish Government’s Digital Directorate blog about the new Digital Support Hub, a support and knowledge hub for building better digital services for the people of Scotland. Bringing the public sector’s digital knowledge together The Digital Support Hub was launched to support the Digital Strategy for Scotland –...
Understanding Digital Transformation
6th August 2020 by Stewart Hamilton
Blog by Elaine Burgess, Service Owner, Digital Transformation Service. The world is changing at a rapid pace. People around the globe have become used to accessing the services they love at the touch of a button, from online banking to online shopping. This has raised citizen’s expectations about the services they receive from Government and...
User research in a changing world
23rd June 2020 by Stewart Hamilton
Nicola Hancock, blogs about her experience of being a User Researcher in a changing world. What I do (or did?) My role as a User Researcher is to involve people who use a service to understand what they need from it. We do this in a number of ways, like interviews, surveys, workshops and user...
Launch of new cloud resources and guidance for the public sector
9th June 2020 by Stewart Hamilton
Ross Lyon, Cloud Product Manager, blogs about a new range of cloud resources and guidance for the public sector The disruption resulting from the Covid 19 pandemic has changed the behaviour of government organisations, businesses and consumers. Many more people are using cloud-based applications and infrastructure that help them to work remotely. Indeed, all of...
Cloud Community News
4th March 2020 by Ross Lyon
We hosted the latest Cloud Community event for the Cloud Centre of Excellence in Glasgow on Thursday 20 February. The event was well attended by a range of organisations from across the Scottish public sector. It was great to see a lot of familiar faces, and encouraging to see more people joining the community all...
Cloud news – Your Cloud Community newsletter
16th December 2019 by Ross Lyon
Welcome to the first Cloud Community update. We hosted our first Cloud Community event on Thursday, 28 November in Edinburgh. This forms part of the Cloud First Programme of work. The aim of the programme is: To help organisations across the Scottish public sector realise benefits associated with using cloud. Sharing best practice to support...
Online Identity Assurance – Working with OIX
22nd August 2018 by Digital Identity Scotland
In our last blog post, we outlined what we want to achieve in the next phase of our Online Identity Assurance project, the Alpha. We have looked at best practice worldwide, especially the way that the UK Government Digital Service (GDS) have collaborated with the private sector to tackle common issues around digital identity verification...
Using service design to improve business support in Scotland
8th June 2018 by Mark Daniels
As part of phase 2 of the Enterprise and Skills review, Scottish Government’s Digital Transformation Service (DTS) were asked to undertake a short, pre-discovery to look at how the current business support services in Scotland were either meeting, or not meeting, user needs. The business support services we were asked to look at, were those...
The start of my content career
24th April 2018 by admin
This is a blog by Euan McGeechan, former Modern Apprentice and now Associate Content Designer in the Scottish Government’s Digital Directorate. After school I went straight to university, but left when I realised the course wasn’t for me. I wasn’t sure what I wanted to do but I definitely had to find a job. When...