Digital

  • Using service design to improve business support in Scotland

    8th June 2018 by

    As part of phase 2 of the Enterprise and Skills review, Scottish Government’s Digital Transformation Service (DTS) were asked to undertake a short, pre-discovery to look at how the current business support services in Scotland were either meeting, or not meeting, user needs. The business support services we were asked to look at, were those...

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  • The start of my content career

    24th April 2018 by

    This is a blog by Euan McGeechan, former Modern Apprentice and now Associate Content Designer in the Scottish Government’s Digital Directorate. After school I went straight to university, but left when I realised the course wasn’t for me. I wasn’t sure what I wanted to do but I definitely had to find a job. When...

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  • We Are The (Digital) Champions!

    4th September 2017 by

    A blog from David Robb, Chief Executive of the Scottish Charity Regulator (OSCR) on the Scottish Government Digital Champions programme. In the digital world, many of the old clichés become trueisms: the pace of change really is eye-watering, and the possibilities really are endless! A key action from the recently refreshed Scottish Government Digital Strategy is...

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  • Digital First Service Standard – Call for Assessors

    18th November 2016 by

    Over the last couple of months the Scottish Government’s Digital First Team have been developing and refining the assessment process for the Digital First Service Standard. The standard is a set of 22 criteria which all future central government digital public services and internal Scottish Government corporate systems will have to meet in order to go...

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  • Scottish Public Pensions Agency (SPPA) and the Digital Transformation Service

    19th February 2016 by

    Over the past year, the Central Government Digital Transformation Service (DTS) has worked with a number of Central Government organisations including the Scottish Public Pensions Agency. Read how Ross Paterson, Chief Exec @ SPPA found the work of the service below, and how a user centred approach to design challenged the way in which they...

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