Digital
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Digital Identity Scotland – Workshop insight
28th February 2019 by Digital Identity Scotland
Graduate Fast Streamer Madeleine Fleming has been working with the Digital Identity Scotland team to support the design of the team’s programme for the last six months. As she prepares to leave the team at the end of her placement, Madeleine reflects on one of her final tasks – to deliver a service providers workshop....
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Inviting BSL users to take part in research and events
28th February 2019 by Kate Lyne
Dr Philip J Kirk, Senior User Researcher, writes about how the Digital Directorate is helping to make events more accessible for the British Sign Language (BSL) community. As an organisation providing services for citizens, we’re responsible for making sure our research and events are inclusive and accessible. We must include people who feel excluded. Discussions...
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Scottish Government to host International Design in Government Conference
27th February 2019 by Kate Lyne
Announcement from Sarah Davidson, Director General for Organisational Development and Operations. I am delighted to announce that Scottish Government will host the International Design in Government conference in Edinburgh on 25 – 26 June. The International Design in Government conference brings together an established community of designers working in government across the world....
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Making events more accessible: return of the inclusion form
21st February 2019 by Kate Lyne
Dr Philip J Kirk, Senior User Researcher in the Digital Directorate shares an update on the work the Office of the Chief Designer is doing to help make events more accessible. As an organisation providing services for citizens, we’re responsible for making sure research and design activities are inclusive and accessible. This includes making sure...
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Helping people take part in research and events
14th February 2019 by Kate Lyne
Making events more accessible This blog is by Dr Philip J Kirk, Senior User Researcher in the Digital Directorate. As an organisation providing services for citizens, we’re responsible for making sure research and design activities are inclusive and accessible. We must avoid unintentionally excluding anyone, for example because venues cannot accommodate an assistance dog....
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Online Identity Assurance – Introducing Digital Identity Scotland
21st January 2019 by Digital Identity Scotland
Welcome to our first update of 2019. Following on from our last blog, the team has had a busy beginning to the year, with various activities taking place in the early stages of the Alpha phase of our work and preparations taking place for the next meeting of the Expert Group. Our Expert Group plays...
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Redesigning Design
17th December 2018 by Kate Lyne
This is a blog by Dhruv Sharma and Anna Henderson in the Office of the Chief Designer about making sure everyone can participate in design activities. The way we deliver government is changing. Governments redesigning services around the needs of users is just one very practical example of this. It seems ironic that, while design...
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Online Identity Assurance – Thank you stakeholders
1st November 2018 by Digital Identity Scotland
The Online Identity Assurance team held its third and final Stakeholder Group meeting of 2018 this week, bringing together a wide range of people with interest in our work. The meeting, chaired by Scottish Government’s Chief Data Officer Roger Halliday at Dovecot Studios in Edinburgh, brought together 15 individuals from our Stakeholder Group, 11 who...
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Sex and/or gender — working together to get the question right
5th July 2018 by dawnkofie
This is a blog post by Jane Reid, Lead User Researcher at Disclosure Scotland. When someone applies for a government service, government organisations must only ask questions that are essential. Government organisations also have to make sure the citizen: understands the question can answer it appropriately feels respected When Disclosure Scotland, an agency of the Scottish Government, was testing their services...
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Online Identity Assurance – focus on technical
13th April 2018 by Digital Identity Scotland
As you will have seen from our earlier blog posts, our work has been focussed so far on understanding the challenges associated with developing a common approach for online identity assurance in accessing public services. ASE/Consult Hyperion are providing support in identifying the technical options for this work. Here, Steve Pannifer from Consult Hyperion offers...
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