Digital
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Learning from Estonia
3rd October 2016 by
What do you see when you think of Estonia? Do you think of the 1996 World Cup qualifier in Tallinn when Scotland were the only team on the pitch?. Do you think of one of the least densely populated countries in Europe? Do you think of one of the most digitally enabled countries in the...
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Improving our guide page navigation
15th September 2016 by Jono Ellis
This is a blog post by Chay Nicholson, creative lead on the MyGov programme. In our latest release of the mygov.scot site you might have noticed our guides look a little different. We have changed the way navigation is displayed on guide pages following a recent round of user testing. We felt that the links to...
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Supporting Scottish business owners after the EU Referendum
25th August 2016 by Jono Ellis
This is a post by Laurna Robertson, one of our content designers. The EU Referendum result means businesses across the UK face an uncertain future. The Scottish Government business policy team wanted to deal with this uncertainty swiftly. Following discussions with the Federation of Small Businesses, it was clear that offering up-to-date information and support...
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What we’ve been up to
31st May 2016 by Jono Ellis
It’s been a while since we last provided an update on what’s been going on in MyGov, which was down to the small matter of the Scottish parliamentary elections. While the blog may have been quieter than usual, the MyGov team have been working as hard as ever. What we’ve been doing (January – May...
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New start to focus on digital participation in social housing
27th May 2016 by Scott McLear
The Digital Participation team has been working with Housing Associations to improve digital participation among social housing tenants. Recently they have engaged a Digital Consultant through the Digital Transformation Service to provide specific support and assistance for the sector. Doug Melville has come from working with the Australian Government in their Digital Transformation, most recently...
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Our new approach to Benefits Realisation
23rd May 2016 by Scott McLear
This is a post by Scott McLear, our Digital Communications and Engagement Manager A measurement and benefit framework was established in 2012 to show the positive impact of the strategy Scotland’s Digital Future: Delivery of Public Services. Methodology used to help capture evidence of benefits was heavily based on survey feedback from Citizens and Public Sector...
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Putting people at the heart of Digital Public Services
12th May 2016 by Scott McLear
The Digital First Service Standard sets the standard for all online services, which are to be provided via mygov.scot. It’s based along the lines of Government Digital Service’s Digital by Default but includes three extra principles around the use of open data principles, green ICT and data hosting. By applying the Digital First Service Standard, we’re...
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Prototyping a life events model for mygov.scot
23rd March 2016 by Scott McLear
This is a blog post by the mygov.scot team. life event. noun. a major event that changes a person’s status or circumstances, such as giving birth, getting married, getting divorced, dealing with the death of spouse or losing a job. Life events are often discussed in terms of stress. Our team has been exploring how...
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Adding support for victims and witnesses on mygov.scot
23rd March 2016 by Scott McLear
This is a blog post by the mygov.scot team. In 2015, the Scottish Government announced a number of changes to improve the help and support available for victims and witnesses of crime in Scotland. This includes giving victims and witnesses better access to information – and we’ve been working with the Scottish Government’s Justice Directorate...
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Scottish Public Pensions Agency (SPPA) and the Digital Transformation Service
19th February 2016 by Scott McLear
Over the past year, the Central Government Digital Transformation Service (DTS) has worked with a number of Central Government organisations including the Scottish Public Pensions Agency. Read how Ross Paterson, Chief Exec @ SPPA found the work of the service below, and how a user centred approach to design challenged the way in which they...
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