• Putting people at the heart of Digital Public Services

    12th May 2016 by

    The Digital First Service Standard sets the standard for all online services, which are to be provided via It’s based along the lines of Government Digital Service’s Digital by Default but includes three extra principles around the use of open data principles, green ICT and data hosting. By applying the Digital First Service Standard, we’re...

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  • Prototyping a life events model for

    23rd March 2016 by

    This is a blog post by the team. life event. noun. a major event that changes a person’s status or circumstances, such as giving birth, getting married, getting divorced, dealing with the death of spouse or losing a job. Life events are often discussed in terms of stress. Our team has been exploring how...

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  • Adding support for victims and witnesses on

    23rd March 2016 by

    This is a blog post by the team. In 2015, the Scottish Government announced a number of changes to improve the help and support available for victims and witnesses of crime in Scotland. This includes giving victims and witnesses better access to information – and we’ve been working with the Scottish Government’s Justice Directorate...

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  • The Digital Participation Challenge Fund 1 ½ years on

    14th March 2016 by

    It’s been 18 months since the launch of the first round of the Challenge Fund back in 2014. Since then 84 projects doing fantastic digital inclusion work in Scotland have been supported by funds from the Scottish Government, with some additional support from BT Scotland. As well as helping people to get online, these funds...

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  • Scottish Public Pensions Agency (SPPA) and the Digital Transformation Service

    19th February 2016 by

    Over the past year, the Central Government Digital Transformation Service (DTS) has worked with a number of Central Government organisations including the Scottish Public Pensions Agency. Read how Ross Paterson, Chief Exec @ SPPA found the work of the service below, and how a user centred approach to design challenged the way in which they...

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  • One Digital – creating digital champions across the Third Sector

    18th February 2016 by

    This is a guest post by Beth Murphy, One Digital Project Manager, SCVO On Thursday 11th February we launched One Digital – a new project funded by The Big Lottery Fund and led by SCVO to support people from across society who struggle with Basic Digital Skills. We know that 72% people who lack basic...

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  • Social Housing – “Connecting the Unconnected”

    12th February 2016 by

    Getting online has never been more important.  Being able to access the internet can open up a whole world of opportunities.  Many of us take it for granted that we can click on the web and shop cheaply, check out the latest job sites, discover key information for our studies or work, book a cut-price...

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  • Planning our next 100 days

    3rd February 2016 by

    2016 is off to a great start – we spent last week looking back on our work in our previous 100-day drive and looking ahead to plan our next 100 days of work. Welcome This month sees the start of our new Programme Director, Ross Ferguson. Ross has joined us from the University of Bath, where...

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  • Our approach to testing

    8th January 2016 by

    This is a post by Rajesh Yarlagadda and David Vidal, our test engineers. This post is the third post in our series covering how we approach continuous delivery, covering our approach to testing. Testing is an essential component of each and every phase of the development process, with quality being “baked in” to the product at every...

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  • Web analytics update – December 2015

    22nd December 2015 by

    With Christmas fast approaching, we thought it would be a good time to update you on our progress with the web analytics initiative. We blogged about our desire to understand aggregated statistics from the Scottish Government web portfolio a few months ago – explaining that our initial focus is on core websites. Core websites act as hubs for...

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